Turn messy internal requests into review-ready tickets
AI reads every staff request and suggests a category, priority, and next action. An admin reviews it before anything becomes a tracked ticket.
"Aircon in Recovery Room 304 is leaking again. Floor is wet near the outlet."
Summary: recurring AC leak in Recovery Room 304. The wet floor is a slip hazard.
Approve into a new ticket, reject, or mark it a duplicate of TRG-1038.
From inbox chaos to tracked resolution
Four steps take a plain text message to a tracked, resolved ticket.
Submit request
Staff describe the issue, where it is, and how urgent it is. Attachments are optional.
AI triages
AI drafts a category, priority, department, and summary, and explains why it chose them.
Admin reviews
An admin fixes anything the AI got wrong, then approves, rejects, or marks it a duplicate.
Track resolution
Approval opens a ticket. Every note, status change, and assignment is recorded.
Everything an operations team needs
AI-assisted triage
Suggested category, priority, and action notes on every request.
Workspace-scoped data
Each workspace is isolated, so staff only see their own requests.
Roles and permissions
Requester, admin, and owner, each with clear boundaries.
Review queue
One place for admins to approve, edit, or reject AI suggestions.
Ticket lifecycle
New, in progress, blocked, or resolved, with owners and timestamps.
Activity history
A clear trail of who did what, when, and why.