Turn messy internal requests into review-ready tickets
TriageDesk uses AI to read internal requests from staff, suggest a category, priority, and next action, then keeps an admin in the loop before anything becomes a tracked ticket.
"Aircon in Recovery Room 304 is leaking again. Floor is wet near the outlet."
Summary: inspect Recovery Room 304 because the AC leak is recurring and creating a wet floor hazard.
Approve into a new TRG ticket, reject, or mark duplicate of TRG-1038.
From inbox chaos to tracked resolution
Every request follows the same four steps. A plain text message becomes a triaged, tracked, and resolved ticket.
Submit request
A requester describes the issue, location, contact, urgency, and optional attachments.
AI triages
AI drafts category, priority, department, summary, and reasoning for admin review.
Admin reviews
An admin edits title, priority, department, and summary, then approves, rejects, or marks duplicate.
Track resolution
Approval creates a TRG ticket with status new; later updates add notes and activity.
Everything an operations team needs
AI-assisted triage
Suggested category, priority, and action notes on every request.
Workspace-scoped data
Strict isolation per workspace so staff only see what they should.
Requester & admin roles
Requester, admin, and owner roles with clean permission boundaries.
Review queue
A focused queue for admins to approve, edit, or reject AI suggestions.
Ticket lifecycle
Open, in-progress, blocked, resolved, with assignees and timestamps.
Activity history
An audit-friendly trail of who did what, when, and why.